Thank you for the order!

SmokerCandles.com

July.2014

Thank You for ordering! Your order will be shipping soon! Any questions or concerns PLEASE email us! Contact Information Smoker Candles PO Box 7343 New Castle, PA 16101 Open Monday-Friday, closed weekends & holidays website: SmokerCandles.com email: sales@SmokerCandles.com Order Confirmation Email You will receive a receipt by email for your order through the PayPal.com system. That serves as your receipt for the order. Please confirm that all items listed on your receipt are correct. If you experience any problems please email us, or use the CONTACT US button on the website to open a support ticket. Shipping We are located in Pennsylvania and ship candle and car air freshener orders via US Postal Service Priority Mail service. You can expect your order to arrive in approximately 5-12 business days from the date of your order. Weekends and holidays are not business days. Please allow extra time when ordering around the holidays or on a weekend when we are closed. If your order includes aerosol spray then we will ship your order via Parcel Post. The shipping regulations prohibit the shipping of aerosol cans via “air”. Parcel Post delivery time depends greatly on your location since destinations such as Hawaii and Alaska are by boat which can take weeks (worst case). Closer destinations via Parcel Post are normally 7-15 business days since the package must travel by ground service. Shipping candles to USA customers only, including military APO & FPO locations. Note that the shopping cart will only calculate shipping for the average size order. Customers ordering large quantities of candles/sprays (over 18 full size candles or greater than 18 pounds in weight) will see a shipping charge of $90 in the shopping cart. Orders that size are not typically for “personal use” and we may have to adjust shipping fees after the sale depending on what you actually ordered versus what the shopping cart is able to calculate. If shipping is more due to the order being exceptionally large, then we will notify you of the additional shipping charges and you may elect to pay the additional or cancel part or all of the order. Returns We do not accept returns on used items. If you receive an item which is broken/damaged then we will exchange for the same item upon return of the damaged goods. Claims of damage must be made within (24) hours of receipt of the order (excluding weekends/holidays). Returning of items because you did not like the scent is not a valid return. Returns for that reason will be charged a 20% restocking fee only on UNUSED items. Any items returned which were used will not be refunded (don’t return candles you already lit). Returns must be authorized prior to shipping product back to us. Please use our support ticket system for support with your order. Cancellations We are able to make changes/adjustments to orders which are on backorder status. Regular orders can be canceled with proper notification (use our support ticket system) provided the order has not shipped yet AND only if you are canceling the order within 48 hours of placing the order. For example, we cannot cancel an order 5 days after you placed it because it was already packaged and processed for delivery to you. If the order is delayed due to a shortage, then obviously we can make changes and can either adjust or cancel the order. If an order is canceled/disputed through PayPal after it has been processed then we reserve the right to collect payment for the said merchandise and any payment reversal fees charged as a result of the dispute. Unpaid amounts for orders delivered which remain unpaid, or not immediately returned in new condition will be forwarded to a collection agency for processing. Disclaimer We are a retailer of these products and NOT the manufacturer. We are not liable for any warranty, injury, or damage claims pertaining to the products sold on this website. It is important that you understand and know how to properly use candles & aerosol sprays. We will not be held liable for improper use. Never leave a burning candle unattended, around children, pets, curtains, or any place where a fire or injury could occur.

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